Cancel an order or stop renewal

Open Invoices & payments, then open the unpaid invoice and choose Cancel unpaid order. The invoice is voided and cannot activate a service. Do not send money using an old payment address or amount.

For a paid service, open My services and choose Stop at end of term. You keep the already-paid time; unpaid renewal invoices are voided. If the paid period has already ended, the service terminates immediately. Keep renewing is available before the paid-through date and keeps the original schedule.

For funds already transferred, duplicate payments or refund requests, open a support ticket with the invoice ID, network and transaction hash. Cancellation does not send an automatic refund. Never send a private key.